Effective Date: 26 May 2026
Website: https://www.piaumrahticket.com
Business/Brand Name: Pia Umrah Ticket
Contact Number: 03111222427
At Pia Umrah Ticket, we aim to provide clear information about refunds, cancellations, ticket changes, and travel service charges. This Refund & Cancellation Policy explains how cancellation and refund requests are handled for flight tickets, Umrah travel services, visa guidance, hotel, transport, and related booking assistance.
By using our services, submitting a booking request, or making a payment, you agree to this Refund & Cancellation Policy.
1. General Refund Policy
Refunds are subject to the rules and policies of the airline, hotel, transport provider, visa authority, travel supplier, or any other third-party service provider involved in the booking.
Pia Umrah Ticket acts as a travel information and booking assistance provider. We do not control airline refund rules, visa decisions, hotel policies, supplier penalties, or government requirements.
2. Flight Ticket Cancellations
If you wish to cancel a flight ticket, you must contact us as soon as possible through phone or WhatsApp.
Flight ticket cancellations are subject to:
- Airline cancellation rules
- Fare type and ticket class
- Refundable or non-refundable ticket conditions
- Airline penalty charges
- No-show charges, if applicable
- Travel date and cancellation timing
- Service charges where applicable
Some tickets may be fully non-refundable. In such cases, only applicable taxes may be refundable, depending on the airline policy.
3. Date Change and Rebooking
Date change or rebooking requests are subject to airline rules and seat availability.
Additional charges may apply, including:
- Airline date change penalty
- Fare difference
- Tax difference
- Service charges
A date change is not confirmed until the airline confirms the new booking and all applicable charges are paid.
4. No-Show Policy
If a passenger does not travel on the booked flight and does not cancel or change the ticket before the airline deadline, the ticket may be marked as a no-show.
No-show tickets may become non-refundable or may have higher penalty charges, depending on airline policy.
Pia Umrah Ticket will not be responsible for losses caused by passenger no-show, late arrival at the airport, missing documents, denied boarding, or failure to follow airline requirements.
5. Umrah Visa and Travel Service Refunds
Umrah visa fees, processing charges, service charges, hotel bookings, transport arrangements, and related travel services may be non-refundable once processing has started or booking has been confirmed.
Visa approval, rejection, delay, or additional document request is controlled by the relevant visa authority or processing body. Pia Umrah Ticket does not guarantee visa approval.
If a visa application is rejected, delayed, or not approved, refund eligibility will depend on the rules of the visa processor, government authority, supplier, and the stage of processing.
6. Hotel and Transport Cancellations
Hotel and transport cancellations are subject to supplier policy, season, booking dates, and cancellation deadline.
During peak Umrah seasons, Ramadan, Hajj season, holidays, or group travel periods, some hotel and transport bookings may be non-refundable or partially refundable.
7. Service Charges
Pia Umrah Ticket may charge service fees for booking assistance, consultation, processing, cancellation handling, rebooking, or refund follow-up.
Service charges may be non-refundable once work has started or the service has been provided.
8. Refund Processing Time
Refund processing time may vary depending on the airline, supplier, bank, payment channel, or travel service provider.
Refunds may take several working days or longer after approval by the airline or supplier. Pia Umrah Ticket will try to assist with refund follow-up, but we cannot guarantee a specific refund date because final processing depends on third parties.
9. Payment Method for Refunds
Approved refunds are usually returned through the original payment method or another agreed payment method where applicable.
Bank charges, transfer charges, payment gateway charges, or currency conversion differences may be deducted where applicable.
10. Incorrect Information Provided by Customer
Customers are responsible for providing accurate passenger names, passport details, travel dates, contact information, and required documents.
Pia Umrah Ticket will not be responsible for cancellation charges, amendment charges, visa issues, denied boarding, or refund loss caused by incorrect or incomplete information provided by the customer.
11. Airline or Supplier Schedule Changes
Airlines and suppliers may change flight timings, routes, baggage rules, hotel arrangements, transport schedules, or other services without prior notice.
If a schedule change occurs, available options will depend on the airline or supplier policy. Refund or change eligibility will be handled according to the relevant provider’s rules.
12. How to Request a Refund or Cancellation
To request a cancellation, refund, date change, or booking amendment, please contact us with your booking details.
Please provide:
- Passenger name
- Booking reference or ticket number, if available
- Travel date
- Contact number
- Reason for cancellation or change
We will review your request and inform you about possible charges, refund eligibility, and expected processing steps.
13. Contact Us
If you have any questions about this Refund & Cancellation Policy, you may contact us:
Pia Umrah Ticket
Website: https://www.piaumrahticket.com
Phone/WhatsApp: 03111222427
Location: Pakistan